When a return is eligible
Eligible items may be returned within 30 calendar days after confirmed delivery. For a standard return, the item should be unused and in its original condition, with its original parts and accessories. Include original packaging where reasonably possible and provide proof of purchase or the relevant order information.
Start with a request
Before sending anything back, contact service@styhi.com. Include your order number, checkout email, the item you want to return, the reason and photographs or videos where relevant.
Use the address supplied for your return
Our business registration address is not automatically the return destination. Once a request has been reviewed and approved, customer support will provide the appropriate return warehouse address and instructions. Please wait for that information before posting the item.
Who covers return shipping
- For an eligible change-of-mind or preference-based return that is unrelated to a product or fulfillment problem, the customer is generally responsible for return shipping costs.
- For a damaged, defective, incorrect, incomplete or materially misdescribed item attributable to the product or fulfillment process, we will provide an appropriate replacement, refund or return solution without requiring the customer to bear additional costs caused by that error.
Inspection and refund processing
Returned merchandise may be inspected to check the applicable return conditions. Once an approved return has been received and inspected, an eligible refund is issued to the original payment method, generally within 5β10 business days. Your bank or payment provider may need additional time to display the credit.
Something is wrong with the order
Report damaged, defective, incorrect, incomplete or materially misdescribed items as soon as reasonably possible. Send your order number and supporting photographs or videos where appropriate. We will review what happened and arrange a reasonable solution, such as a replacement, refund or return, according to the circumstances.
Cancellation requests
Email service@styhi.com promptly if you need to cancel. We will make a reasonable effort to stop an order before fulfillment begins. Once fulfillment or shipment has started, cancellation cannot be guaranteed. An order successfully canceled before fulfillment carries no cancellation fee.
Return and refund contact
StyHiβ’ is owned and operated by Foshan Lingbo Network Technology Co., Ltd.
Brand: StyHiβ’
Legal Company Name: Foshan Lingbo Network Technology Co., Ltd.
Business Address: Shop 3, Ground Floor, No. 18 Chaoxin Road, Guanshan Urban Area, Xiqiao Town, Nanhai District, Foshan City (Registered Address Declaration)
Website: styhi.com
Email: service@styhi.com
Phone: +86 4556846666
Customer Service Hours: MondayβFriday, 9:00 AMβ6:00 PM PST